Contact & Support
Service & Repair
Warranty
Questions?
PHONE NUMBERS FOR SALES, SERIVICE, & SUPPORT
We are here to serve you. We can be reached at +1 310 246-3959 or +1 866 RITMO US Monday through Friday 9:30 – 6:00 pm PDT. Our office/store is located in Beverly Hills, California so be aware of time differences. You can always reach us by email at info@ritmomundo.com too.
We value you as a product owner and appreciate your business. Your RITMO MUNDO watch at some point in time may require service. From regular upkeep to non-working functions and parts, our authorized repair center is located in Beverly Hills, CA USA, and can assist you. Many time fixes can be explained via simple steps such as resetting a chronograph. Our service department can be reached at service@ritmomundo.com
For those repairs that require watch service, detailed shipping instructions are provided below. Please note that lead time for process is approximately 6-8 weeks.
LIMITED INTERNATIONAL WATCH WARRANTY
Our Limited Watch Warranty is given by RITMO MUNDO to the first purchaser or first gift recipient of a purchased watch from an authorized dealer. The time period of this warranty begins when the watch is purchased and lasts for two (2) years from the date of purchase. We warrant that the purchased watch will be free from defects in material and workmanship, under normal use, for two (2) years from the date the watch is purchased. Our warranty does not apply to or cover battery, the stem, crown, crystal or wear to the case and bracelet or strap, and does not protect against moisture or water damage if the model is not water resistant. Our warranty does not include damage or apply to defects which are caused, directly or indirectly, by misuse, abuse, negligence of the user, accident, repairs or alteration not made by us (including battery replacement), or tampering with or opening the watch. Our warranty is valid only if the original case, crystal, and crown remain intact, or if any prior work has been performed by the watch manufacturer (factory) or RITMO MUNDO. OUR WARRANTY IS CONDITIONED ON THE WATCH AND YOUR WARRANTY PAPERWORK BEING SUBMITTED TO OUR AUTHORIZED REPAIR CENTER
HOW TO SHIP YOUR WATCH TO RITMO
The product owner will be responsible for shipping the watch to and from us. We ship UPS ground domestic insured for a flat fee of $20.00 Please note: We DO NOT ship to P.O. Box addresses.
Also note the following:
- Include a Copy of your purchase invoice with the date on it.
- Include a note describing the malfunction.
- Include a return address, daytime telephone number and e-mail address.
- Be sure to insure the watch with the shipper.
- If your watch is not cover under RITMO warranty, you will receive an estimate to repair. Upon approval the repair will be completed and all cost will be invoiced. Payment must be made in full before watch will ship back to client.
- We warrant each repair for one year. The warranty applies to that repair only.
- Prices do not include sales tax.
- Please DO NOT include your Gift Box when sending in your watch for service. It will not be returned.
Send your watch to:
Ritmo Mundo, USA
262 North Rodeo Drive
Beverly Hills, CA 90210
Attn: SERVICE
CONTACT